CogniClaim LLC ("CogniClaim," "we," "us") operates cogniclaim.net. This policy explains what information we collect through this website, how we use it, and the choices you have.
Information we collect
Information you give us. When you submit our contact form, we collect your practice name, contact name, email address, phone number, practice size, practice type and any message you include. If you email us directly, we receive your email address and whatever you include in your message.
Information collected automatically. When you visit, our website platform automatically collects basic technical and usage information, such as your browser type, device and language settings, approximate location (country), the pages you view, the page that referred you, and session information. Our hosting and security providers may also process your IP address. We use this information to understand how our site is used and to keep it running and secure.
Please don't send patient information
This website and our contact form are not intended for protected health information (PHI). Please don't include patient names, claim details or other patient information when contacting us through the website or by email. When we work with a client practice, we only handle PHI after signing a Business Associate Agreement, and that information is governed by that agreement, not by this policy.
How we use your information
We use the information you provide to:
- Respond to your inquiry and schedule calls
- Send a confirmation that we received your request
- Provide information about our services that you asked for
- Operate, maintain and secure our website
- Comply with legal obligations
We do not sell your personal information, and we do not use it for advertising.
How we share your information
We share information only with service providers that help us run our business, and only as needed for them to do that work. These include our website platform and hosting providers, which operate the site, provide basic analytics and help protect it from abuse, and Resend, which delivers emails sent through our contact form. We may also disclose information if required by law, or in connection with a sale, merger or reorganization of our business.
Cookies and tracking
Our website uses a small number of cookies needed to keep the site secure and working, such as cookies that help block automated bots and maintain your session. We also use basic analytics provided by our website platform to understand which pages are visited and how people find our site. This analytics runs on our own domain and is not used for advertising.
We do not use advertising cookies or tracking technologies that follow you across other websites. Because we don't track visitors across third-party websites, our site does not respond differently to "Do Not Track" browser signals.
Other websites
Our site links to other websites, such as our client billing portal hosted by Stripe. Those sites have their own privacy policies, and we are not responsible for their practices.
How long we keep information
We keep contact form submissions and related emails for as long as reasonably needed to respond to you, maintain our business records and meet our legal obligations.
How we protect information
We use reasonable administrative and technical safeguards to protect the information we collect. No method of transmitting or storing information over the internet is completely secure, so we can't guarantee absolute security.
Your choices
You can ask us to access, correct or delete the personal information you've submitted through our website by emailing hello@cogniclaim.net.
Children's privacy
Our website is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. When we do, we'll post the updated version on this page and change the effective date above.
Contact us
CogniClaim LLC
hello@cogniclaim.net